Resort Guidelines
Main Bathroom

General Guidelines


Arizona state law prohibits smoking in all public areas, including hallways, lobbies, shops, restaurants, lounges, function rooms, the spa and athletic center. Smoking in guest rooms is also prohibited. Please call 480-423-2571 to request information on designated locations.

Dress Recommendations

Resort casual attire — defined as relaxed yet tasteful apparel — is recommended for guests throughout The Phoenician. For women, this includes blouses or tops, skirts, shorts, dresses or maxi dresses; and for men: slacks, khakis or dress shorts, collared or polo shirts. Jeans are not permitted in J&G Steakhouse.

Safety and Security

Please take a moment to familiarize yourself with the following essential security information.

Outdoor Safety

Scottsdale is a spectacular destination for golfers, tennis buffs, hikers and other outdoor adventurers. The region enjoys nearly 300 sunny days every year — more than almost any other city in America.

However, all that sunshine can make for some pretty warm days. It’s important to be aware of the outside temperature when enjoying our Sonoran Desert climate, while also following these simple tips:

  1. Pre-hydrate by drinking eight ounces of water every 30 minutes in the evening before spending the day outdoors.
  2. Once outdoors, drink one cup of water every 15–20 minutes.
  3. Re-hydrate when you return inside. (Most individuals need several hours to drink enough fluids to replace what they lose during the day).
  4. Avoid caffeinated beverages, sugary soft drinks and alcohol.
  5. Plan outdoor activities for the coolest times of the day.
  6. Pace physical activity and take frequent breaks.
  7. Wear light colored clothing and a wide-brimmed hat.
  8. Don’t forget the sunscreen (at least 15 SPF)!

Door Locks

For added privacy and security, guest room entrance doors are equipped with an automatic deadbolt, an additional lever to prohibit any other keycard from accessing and a night latch. Patio doors have two locking devices and must be completely closed to engage the locks.

Door Viewer

Before opening your guest room door to someone outside your accommodations, The Phoenician recommends that you confirm the person's identity by looking through the door’s wide-angle viewer. Never admit strangers, including unexpected maintenance personnel, other staff and unsolicited delivery workers.  

Room Keycards

Secure your room keycard like the key to your home. If you lose your keycard, please call 480-423-2571. When you check out, please leave your keycard at the Front Desk.

Room Number

The Phoenician recommends that you not disclose your room number to anyone.

Get Help

In the event of an emergency, please call 480-423-2434 for the Security department.

Fire Safety

  1. Review the evacuation procedures on the back of the guest room door.
  2. Find the two exits nearest your room.
  3. Count the number of doors between your room and the exits, which will help you navigate in the dark.
  4. Locate the fire alarms on your floor.
  5. Pay attention to announcements on the resort’s public address system.
  6. Call 480-423-2434 in advance with any questions.

Natural Disasters

In the event of a natural disaster warning, The Phoenician will do everything possible to protect all guests. In such circumstances, each guest must do his and her part, including:

  1. Keep any medications and your room key ready to grab and go if an evacuation becomes necessary.
  2. Secure all valuables in your guest room safe.
  3. Pay attention to announcements on the resort’s public address system.
  4. Call 480-423-2434 in advance with any questions.


The Phoenician recommends that guests secure all valuables in the complimentary in-room safe before leaving their room. Instructions are located on the safe. For more storage space, please call 480-423-2571 to request a safe deposit box. The Phoenician cannot be held responsible for any articles of value left unattended in guest rooms.

Unattended Children

Arizona state law prohibits adults from leaving children under the age of 14 years unattended. It is especially important that children are not left alone in or around the resort’s swimming pools.