Guest Services
The Phoenician Concierge
For services not listed below, please call 480-423-2571.

The Luxury Collection Concierge

The Luxury Collection Concierge, a touchstone of The Phoenician’s service culture, is the resort’s principal resource for recommendations and information about the Southwest, Scottsdale and The Phoenician’s resort programs and services. The Luxury Collection Concierge can arrange exceptional adventures and bring certified indigenous experiences to life.

Concierge services are available daily from 8 a.m. to 8 p.m. by calling 480-423-2572. At all other times, please call 480-423-2571 to speak with a front desk representative.

The Luxury Collection Concierge also can assist with the following services:

  • Airline and other travel bookings
  • Mailing, shipping and postage
  • Tours
  • Limousine service
  • Directions
  • Car rentals
  • Flowers
  • Golf, spa and resort activity reservations
  • Office services and faxes
  • Child care
  • Religious services

Manager on Duty

For assistance with an urgent matter, day or night please call 480-423-2571 and request a hotel manager.

Medical Assistance

If you are experiencing a health emergency or need medical assistance of any kind, please call 480-423-2434.

Fedex Office® Print & Ship Center

The Phoenician’s FedEx Office® Print & Ship Center offers a quiet place to work on your own laptop or on a provided desktop computer. Services include internet access, technical support, photocopying, facsimile sending and receiving, desktop publishing, notarizations, packaging and shipping. Please call 480-423-2544.

Go Rentals® Vehicle Rentals

GoRentals® offers a full line of luxury and performance vehicle brands – Audi, Bentley, Cadillac, Corvette, Ferrari, Mercedes, Porche, Range Rover and Tesla — in many models, including sport-utility vehicles. Save time and eliminate the hassle of renting at the airport by calling 480-423-2876.

Laundry and Dry Cleaning

For laundry, dry cleaning and pressing, please call the Housekeeping department at 480-423-2570. Housekeeping can also assist in drying swimsuits or other wet belongings.

Garment Alterations

For tailoring services, please call 480-423-2570.


Our Housekeeping staff implements extensive cleaning protocols, providing service to guest rooms from 8 a.m. to 5 p.m. To request room cleaning outside of these hours, please call 480-423-2570.

Turndown Service

Due to current COVID protocols, turndown service has been suspended until further notice.  We apologize for any inconvenience.

Lost and Found

We’ll do our best to help locate your missing items. Please call our Loss Prevention team at 480-423-2434.

Future Stay Reservations

Future reservations at The Phoenician can be made by calling 480-423-2575. Reservations for any other Marriott International hotel can be made, confirmed and changed worldwide by calling 1-888-627-9046, toll-free.


For an overnight shoeshine, please call 480-423-2574. Shoes may be placed in the shoe bag provided in the guest room closet.

Luggage Storage

For storage of unusually large items, including golf clubs, please call 480-423-2574.

Valet Parking

To expedite retrieval of a valet-parked vehicle, please call 480-423-2574 in advance of departure.

Wake-up Calls

To schedule a wake-up call, please call 480-423-2571.

Families with Children

The Phoenician provides a stimulating and engaging experience for children of all ages, while allowing parents to enjoy their stay to the fullest.

  • Daily and Holiday Activities: Please visit the Concierge for information on our signature offerings.
  • Babysitting: Babysitting services can be arranged through the Concierge.  Please call 480-423-2572.
  • Baby Supplies: Please call 480-423-2570 for infant and toddler supplies.

Special Needs

The Phoenician offers support on request to guests with special needs.

  • ADA Rooms: To request a guest room that meets the requirements of the Americans with Disabilities Act, please call 480-423-2571 or TTY, type T.
  • Wheelchairs: Please call 480-423-2574 or TTY, type T.
  • All Other Needs: Please call 480-423-2571 or TTY, Type T.